Highland Avenue Community Church of the Nazarene in Rancho Cucamonga, California


Online Giving – Frequently Asked Questions

Q: Is it safe to give online?

Yes. In many ways giving online is safer than writing a check or giving cash. An electronic gift cannot be lost or stolen.


Q: What types of bank accounts can I give from?

Your gifts can be deducted from either your checking or savings account.


Q: Why can’t I give with my credit card?

Highland’s leadership has decided not to allow gifts to the church to be charged on a credit card. Although many people pay their credit card balances each month, many people also struggle in this area.


Q: Are there any fees involved with giving online?

No. You will not pay any fees with an online gift. Giving online allows volunteers and staff to process your gifts more efficiently, providing for better stewardship of your offerings.


Q: Can I make a one-time contribution?

Yes. You may make a one-time contribution or set up a recurring contribution that is scheduled to be deducted from your bank account at dates specified by you during the month.


Q: If I want to set up a recurring gift, what are my options for frequency of my gift?

You may schedule gifts to be given weekly, twice a month, every two weeks or once a month.


Q: Can I change my personal information or the amount or the frequency of my gift once I have set it up?

Yes. You can change or cancel your contribution at any time before the date of your next contribution. Log in to the system using your user name and password and make the necessary changes in the system. (Per IRS regulations, once a gift has been made to the church it cannot be refunded.)


Q: Can I review my donation history online?

Yes. The site will allow you to view the history of your contributions for a two year period with data beginning 2011. (Please note that the online history screen should not be used for tax purposes.)


Q: Will I still receive regular contribution statements from the church?

Yes. Highland will continue to send contribution statements to your address on file for tax purposes.


Q: When will contributions be taken from my account?

Contributions will be taken from your specified bank account within 48 business hours of the date you requested. This time frame allows time for the contribution to process through your bank and the church’s bank. If the date of your contribution falls on a weekend or a holiday, the transaction will be initiated on the next banking day.


Q: When setting up a recurring contribution, why can’t I get to a screen that asks for my account information?

Next to the Frequency field are 2 fields, No Payments After (a date can be entered) and Payments (a number can be entered). You must enter something in one of those 2 fields. Then click ADD and the screen will change to ask for your account information.


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